Secrets Of Apple's Customer Success

Photo: The Apple Store on Fifth Avenue in New York City is one of the company's flagship stores in terms of both customer traffic and architecture and design. (Credit: Marguerite Reardon/CNET)

From CNET:

Hardware manufacturers liberally take cues from Apple products, so why not its approach to customers?

For the seventh straight year, Apple has topped its competitors in the PC industry in the University of Michigan's American Customer Satisfaction Index (ACSI), achieving a score of 86 out of 100. Its Apple's highest ranking since the annual survey began in 1995.

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Feds’ Requests For Google Data Rise 20 Percent

From Threat Level:

The number of U.S. government requests for Google data rose 20 percent in the last six months, according to data released by the search giant Monday.

U.S. government agencies sent Google 4,287 requests for data on Google users and services from Jan. 1 to June 30, 2010, an average of 23.5 a day. That’s compared to 3,287 for July 1 to Dec. 31, 2009, the company reported Tuesday in an update to its unique transparency tool.

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Twitter Users Including Sarah Brown Hit By Malicious Hacker Attack

An example of the "mouseover" code exploit being used on Twitter: this example is harmless but many others are not. Source: Sophos.com

From The Guardian:

Bug in new-look site exploited to redirect viewers on Twitter.com if they just hover over a link - but users of third-party software are safe (updated)

Update: the flaw has been fixed, and Twitter now says it is safe to use twitter.com again.

Sarah Brown is among thousands of Twitter users who have been hit by malicious use of a security flaw in the redesigned Twitter site.

The wife of the former prime minister Gordon Brown, who has more than a million followers on Twitter, unknowingly sent a link which contained malicious code that would redirect anyone who moved their mouse over it - but didn't click it - to a Japanese hard-core pornography site.

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Britain Vulnerable To Space Nuclear Attack Or 'Solar Flare' Storm, Conference Told

Dr Fox highlighted warnings from scientists that essential infrastructure such as satellites, could be paralysed by a once-in-a-century solar flare. Photo: NASA

From The Telegraph:

Rogue states such as North Korea and Iran could use nuclear weapons to attack Britain’s vital communications and electricity networks from space, a security conference heard.

In a stark warning, Dr Liam Fox warned countries that sought nuclear capabilities could attack Britain from the upper atmosphere instead of through more traditional “nuclear strikes”.

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Video: Spanish Designer Demonstrates Spray-On Clothing

From Popular Science:

High fashion meets high tech with this new spray-on clothing designed by a Spanish fashionisto. The design team also hopes to use the technology for spray-on bandages and hygienic upholstery.

Manel Torres worked with scientists at Imperial College London to invent the silly-string-like spray, announced just in time for Fashion Week.

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Six Ways That Artists Hack Your Brain

From New Scientist:

Since humankind first put brush to canvas, artists have played with the mind and the senses to create sublime atmospheres and odd impressions. It is only recently, with a blossoming understanding of the way the brain deconstructs images, that neuroscientists and psychologists have finally begun to understand how these tricks work.

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Hot Atmosphere Of Venus Might Cool Interior Of Earth’s Sister Planet

Temperature distribution within Venus and local mobilization at the surface. (Credit: DLR)

From Science Daily:

ScienceDaily (Sep. 21, 2010) — The heat in the atmosphere of Venus, induced from a strong greenhouse warming, might actually have a cooling effect on the planet's interior. This counter-intuitive theory is based on calculations from a new model presented at the European Planetary Science Congress (EPSC) in Rome.

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Kids Who Own Dogs Are More Active

From Live Science:

When little Johnny or Molly asks for a puppy for their birthday, parents may want to give in. New research in England suggests children whose families own dogs are more active than those without a furry friend running around.

The research could have implications for childhood obesity in the United States, where 17 percent of 2- to 19-year-olds are obese, according to a 2007-2008 survey by the Centers for Disease Control and Prevention (CDC). Among 6- to 19-year-olds, obesity has tripled over the past two decades, according to the CDC.

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10 Bizarre Locations & Unsolved Mysteries

From The List Blog:

Many strange and unexplained events have occurred in modern history.
These events are often based around an unsolved murder, bizarre
landmark, unexplained attack, or archeological discovery. This list will be
examining some bizarre locations and unsolved mysteries.

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Twitter: The New Stage For Hacker Hijinks

Among the many Twitter pages found to be spreading a worm this morning was the Whitehouse. (Credit: Websense Labs)

From CNET:

Generating a news frenzy usually reserved for Apple product launches, pranksters turned Twitter into wormville this morning. The fast-spreading exploits proved two things: Twitter is undoubtedly now a mainstream service, and it's joined the ranks of big-time tech companies as a target for hackers.

Security experts interviewed by CNET say the messaging service has done a fair job of protecting itself so far, but will have to be more careful with its coding if it wants to be trusted for news aggregation, integration on corporate sites, and as a useful international communication tool.

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Life On Earth May Have Had An Icy Start

From The Danger Room:

Tracks in ice could have served as a safe environment — much like a cell — for the first life on Earth to replicate and evolve.

A new study adds plausibility to the ‘RNA World’ hypothesis that argues life began with a single stranded molecule capable of self-replication.

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A Miracle! Science Claims It Has Figured Out How Sea Was Parted For Israelites

Charlton Heston as Moses in Cecil B DeMille's film The Ten Commandments (1956). Photograph: Allstar/Cinetext/Paramount

From The Guardian:

Researchers reconstruct wind and wave combinations that could have produced dry path across sea described in Exodus.

It was a miracle of the ages, the parting of the Red Sea for the Israelites. Now modern science is claiming a feat that if true is almost as miraculous – figuring out how Moses may have done it and where.

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Earth And Moon 'Bombarded With Large Asteroids 3.9bn Years Ago'

A lunar topographic map of the Moon Photo: NASA

From The Telegraph:

Any life which may have existed on Earth 3.9 billion years ago would have been wiped out in a devastating asteroid strike, new analysis of Moon craters indicates.

Earth and its satellite were bombarded with large asteroids during the solar system’s “turbulent youth”, striking new topographical maps show.

The impacts would have been powerful enough to evaporate any water on our planet and destroy any early organisms.

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Graceful, Slim HRP-4 Humanoid Robot Unveiled; Destined for Menial Labor

Work It As its brother the HRP-2 looks on in the background, Japan's new humanoid robot, HRP-4, shows off its moves. Kawada Industries via YouTube

From Popular Science:

Japan’s newest RoboCop-looking humanoid robot practices yoga, tracks faces and objects and, in what seems to be a robo-requirement these days, pours drinks.

The industrial HRP-4 robot was designed to coexist with people, and its “thin athlete” frame is meant to be more appealing, according to Kawada Industries, which built the robot with Japan’s National Institute of Advanced Industrial Science and Technology.

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Kazakhstan To Join Russia-Ukraine Space Program

Ukrainian First Deputy Prime Minister Andriy Klyuyev. © RIA Novosti. Grigoriy Vasilenko

From RIA Novosti:

Kazakhstan, Ukraine and Russia will work together as part of the Cosmotrans space cooperation project, Ukrainian First Deputy Prime Minister Andriy Klyuyev said on Thursday.

The project provides for the joint use of Kazakhstan's Baikonur space center.

Kazakhstan and Ukraine signed a space cooperation agreement during Kazakh President Nursultan Nazarbayev's recent visit to Ukraine.

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Is There A Moore's Law For Science?

The first Earth-like exoplanet discovery could be made in less than a year
(Image: NASA/JPL/Caltech/R. Hurt)

From New Scientist:

Can the rate of past discoveries be used to predict future ones? We may soon find out. Two researchers have used the pace of past exoplanet finds to predict that the first habitable Earth-like planet could turn up in May 2011.

In 1965, Intel co-founder Gordon Moore observed that the number of transistors that fit on a chip doubles about once every two years – a trend now known as Moore's law. Samuel Arbesman of Harvard Medical School in Boston wants to see if scientometrics – the statistical study of science itself – can similarly be used to not only study past progress but also to make predictions.

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Chinese Moon Landing Gets Timetable

From Global Times:

The timetable for China's first manned moon landing, as well as the launch of a space station, lab and probes to explore Mars and Venus, was announced by scientists over the weekend.

Chinese analysts, however, dismissed international concerns that Beijing is engaging in an outer-space arms race, stressing that recent activities and future missions are for scientific purposes and for the benefit of mankind.

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2010 Tied With 1998 As Warmest Global Temperature On Record

From Science Daily:

ScienceDaily (Sep. 20, 2010) — The first eight months of 2010 tied the same period in 1998 for the warmest combined land and ocean surface temperature on record worldwide. Meanwhile, the June-August summer was the second warmest on record globally after 1998, and last month was the third warmest August on record. Separately, last month's global average land surface temperature was the second warmest on record for August, while the global ocean surface temperature tied with 1997 as the sixth warmest for August.

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Alternative To X-Rays Makes Its First Step

The initial object imaged through a layer of white paint (A) was a 32-pixel by 32-pixel image of a flower; the image was reconstructed with a new technique (B), matching the original by roughly 94.5 percent. Credit: Sylvain Gigan et al.

From Live Science:

A day when doctors need only visible light instead of X-rays to view a patient's innards can now be more easily imagined, with the announcement of a way to decipher the little light that passes through opaque materials.

Normally, one cannot see through opaque barriers such as paint, skin, fabric or eggshells because any light that does manage to make it through such materials is scattered in complicated and seemingly random ways. [Infographic: How Light Works]

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Can Samsung's Tablet Hold Its Own?

Photo: Tablet contender: Samsung's Galaxy Tab runs the Android operating system and is meant to go head to head with Apple's iPad. Credit: Technology Review

From Technology Review:

Samsung hopes the Galaxy will compete with the iPad through carriers and content.

Samsung unveiled its new tablet, the Galaxy Tab, last night in New York City. Important details about the device--such as pricing--remain a mystery, but what's clear is that Samsung hopes to compete with the iPad. A key to this strategy will be offering service through all major U.S. cellular networks and having a wide variety of content ready to go.

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