From Business Week:The Web company initially offered little explanation for its e-mail failure; government may think twice before trusting it with vital tasks, says Computerworld.
It's too bad the National Transportation Safety Board can't investigate Google to find out just why Gmail crashed Tuesday as Google's explanations for its outages (via its dashboard) are short and kindergarten-like.
The NTSB would seek out the root cause of the outage, hold hearings and issue a report with recommendations for fixing the problem. But Google follows the standard operating practice of cloud and SaaS (Software-as-a-Service) providers, and that is to tell customers as little as possible about an outage. They treat their customers like dumb bunnies.
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Update: Google Explains Why You Didn’t Have Gmail -- Epicenter/Wired
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