Photo: A call center in India. Brent Stirton / Getty Images for GBCFrom Newsweek:
When hurricane Katrina struck New Orleans in 2005, the Red Cross announced a toll-free telephone hotline to help victims and their families find each other. The hotline was quickly swamped. So the Red Cross turned to a little-known firm called -LiveOps, a company that recruits call agents from around the world and directs their tasks entirely through the Internet. Within three hours, it had arranged for 300 people to staff the phones. A few days later, the freelance agents had processed more than 17,000 calls.
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